Help Center

Please find your question below, then click to expand the answer.

Known Issues

  • No known issues

General Questions

  • Can I restore my deleted messages?

    Yes, there is a “Restore” option that shows immediately after deleting a message.

    Note: Please archive your messages if there is a chance that you would like to retrieve them in the future.

  • I did not receive an activation email, can you re-send it?

    Yes, when logged in,

    click the “S” logo, you will be directed to the “members page” at members,

    to the right you will see the link “resend verification”.

  • I forgot my password!

    Click here to retrieve your password.

  • I'm getting an error message while on the website, what should I do?

    Please click here to submit a support ticket.

  • Can I change myself from a Sugar Baby to Sugar Daddy? (Change your account type)

    No, you will have to delete your current account and create another account.

Privacy Questions

  • I received a suspicious email. How do I report a phishing scam?

    If you know which member may have sent this to you, please contact Customer Support with any details you have so we can take action.

  • How do I hide my profile, join date or activity?

    You can hide your profile by going to the Settings section of your account and clicking the “Hidden” button next to the “Search and Dashboard” option. Turning this setting to “Hidden” will only hide your profile from search and other member’s dashboards. Members you message and favorite can still view your profile.

  • Will a member I blocked be able to view my profile?

    No. Once you have blocked another member, they will no longer be able to message you, view your profile, or see your profile in his/her search results.

  • What's the difference between hiding and blocking another member?

    Hiding

    • If you hide a member, you won’t see them in search, member dashboard, interests, or email notifications. You can hide a member in search as well as your favorites or viewed me list by hovering over their profile and select “Hide Profile”. You can also go directly to their profile and select “Hide” from the top right-hand corner of the page. You can go to your settings to view a full list of hidden members.

    Blocking

    • Blocking members does the same thing that hiding does, but it will also prevent them from sending you messages as well as viewing your profile. You can block a member by going directly to their profile and selecting “Block” from the top right-hand corner of the page. You can go to your settings to view a full list of blocked members.

Profile Maintenance

  • What information is not allowed on my profile?

    Contact Information (last name, phone number, social media usernames, email address, etc.)

    Links to any other websites

    Requests for sex or sexually explicit text

    Specific monetary amounts

    Commercial activity of any kind

  • How do I edit my profile from a desktop browser?

    1. Click on your profile photo icon in the top right corner to display the drop-down menu. Select "Profile" in the top right to display the drop-down menu.

    2. Select the "Profile Basic Info" drop-down option to access the edit profile options such as Basic Info, Personal Info, and Description.

    3. After you have made your changes, click the "Save Changes" button.

    NOTE: If a section is complete, there will be a green checkmark next to it.

  • How do I edit my profile from a mobile browser?

    1. Click on your profile photo icon in the top right corner to display the drop-down menu. Select "Profile" in the top right to display the drop-down menu.

    2. Select the "Complete Your Profile!". There you can edit profile options displayed below.

    3. After you have made your changes, click the "Save Changes" button.

    NOTE: If a section is complete, there will be a green checkmark next to it.

  • Why is my profile showing as incomplete?

    Be sure to check each profile section to make sure they are completely filled out. When a section is complete, there will be a green checkmark next to it.

Photo Information

  • How long does it take for my photo to be approved?

    Photo approval normally takes 1-12 hours.

  • How do I upload photos from my browser?

    1. To access your photos, click your thumbnail photo on the top right to display the drop-down menu. Then click “Your Profile

    2. Use the left-hand menu to choose the "Photos" option.

    3. Click the "Add Public Photo" button if you would like to add a public photo. For private photos, click the "Add Private Photo" button.

  • How do I upload photos with a cell phone?

    1. To access your photos, click your thumbnail photo on the top right to display the drop-down menu. Then click "Your Profile"

    2. Click the link "Complete Your Profile!". Choose the "Photos" option.

    3. Click the "Add Public Photo" button if you would like to add a public photo. For private photos, click the "Add Private Photo" button.

  • How do I delete photos with a cell phone?

    1. To access your photos, click your thumbnail photo on the top right to display the drop-down menu. Then click "Your Profile"

    2. Click the link "Complete Your Profile!". Choose the "Photos" option.

    3. Click the setting "Gear" icon, then select "Delete Photo"

  • Public photo guidelines

    When uploading a public photo, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.

    Photos can include:

    • Photos must include yourself.

    • Bottom nose to chin photos.

    • Partially blurred or masked photos.

    • Clothed photo of your body without your face.

    • Couple photos, only if you’re present in the photo.

    • Houses, Cars, Yachts are allowed if you’re present in the photo.

    • Fully covered lingerie, underwear and bikini photos.

    Things that are not allowed:

    It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.

    • Any photos that don’t feature yourself.

    • Photos featuring only lips and hands.

    • Photos including children.

    • Nude or sexually explicit photos.

    • Photos containing or depicting illegal content.

    • Duplicate photos.

    • Photos from other members on Sugarer.

    • Copyrighted photos from any website.

  • Private photo guidelines

    When uploading a public photo, please follow the rules listed below. Photos that violate the guideline will be denied and your account may be suspended.

    Photos can include:

    • Photos must include yourself.

    • Bottom nose to chin photos.

    • Partially blurred or masked photos.

    • Clothed photo of your body without your face.

    • Couple photos, only if you’re present in the photo.

    • Houses, Cars, Yachts are allowed if you’re present in the photo.

    • Fully covered lingerie, underwear and bikini photos.

    Things that are not allowed:

    It’s important to note that violating the rules below may result in a disabled account or discontinued use, without warning.

    • Any photos that don’t feature yourself.

    • Photos featuring only lips and hands.

    • Photos including children.

    • Nude or sexually explicit photos.

    • Photos containing or depicting illegal content.

    • Duplicate photos.

    • Photos from other members on Sugarer.

    • Copyrighted photos from any website.

  • How do I delete a photo?

    1. To access your photos, click your thumbnail photo on the top right to display the drop-down menu. Then click "Your Profile"

    2. Choose the "Photos" option.

    3. Click the setting "Gear" icon, then select "Delete Photo"

  • How do I send my main photo?

    Main profile photos must be public. Please, private photos cannot be set as the main profile photo.

    1. To access your photos, click your thumbnail photo on the top right to display the drop-down menu. Then click "Your Profile"

    2. Click the link "Complete Your Profile!". Choose the "Photos" option.

    3. Click the setting "Gear" icon, and click the "Set as Primary" option located in the lower right-hand corner.

  • How do I allow and deny permissions to private photos?

    To grant private photo permission to a user, visit your "Messages" page, then select the "User" that you would like to "Share" photos, then select the setting "Gear" icon, then select "Share Photos".

    To revoke the private photo permission to a user, visit your "Messages" page, then select the "User" that you would like to "Unshare" photos, then select "Unshare Photos".

    You can view all of your private photos shares on your Photo Permission Settings page. Click Settings > Photo Permissions.

  • How do I report someone that is using my photo on the website?

    If you have found someone using your photo on the website, you can request that the photo is removed by writing to customer support. Please submit a support ticket here. Be sure to provide your email address so we may contact you if we have questions. For example, we may ask you to provide us with a copy of a government issued identification or other evidence that proves the photo is yours.

  • Need further assistance?

  • * Responses may take up to 24 hours